Jollypop Entertainment ltd Terms and Conditions

These Terms and Conditions govern the services provided by Jollypop Entertainment Ltd. Prior to booking any services with Jollypop Entertainment Ltd, it is essential that you read, understand and accept these Terms and Conditions. The act of returning a completed booking form to Jollypop Entertainment, either by hand, post, online submission or by email is confirmation of your understanding and acceptance of these Terms and Conditions.

Section headers are for reference and guidance purposes, these do not limit the scope and extent of any individual section.

Payment and Refund Terms

25% Deposit: Jollypop Entertainment require a 25% none refundable deposit of the full fee to secure your booking, to be paid within five days of receipt of invoice.

Full Payment: Complete payment of the remaining 75% of your fee is due at least one week before the party, following receipt of our final invoice.

Jollypop Entertainment ltd reserve the right to cancel your booking upon failure to pay as per the above terms.

The above applies to all services except:

Pre-twisted Balloon Model Fees.

Jollypop Entertainment Ltd charge per balloon model, and will provide and charge for one balloon per child where balloons are requested. This fee will not be altered, and no refunds will be given should less children participate in the party than expected as per the completed booking form.

Seasonal Home Visits

Jollypop Entertainment Ltd require full payment to be made within one week of receipt of invoice. Seasonal visit fees are non-refundable in the event of cancelation on the client’s part. Seasonal Home visits are available on limited dates as advertised and prices do not apply to bookings on any other dates or with alternative characters.

Refunds

Jollypop Entertainment will not issue any refund for the following reasons:

  1. Participants (guests) are unwell on the day of the party/event/visit.

  2. The entertainer cannot continue entertainment for a party/event/visit due to unacceptable behavior of participants, or their families. This includes behavior which puts other party participants, or our entertainer at risk, and behavior which is abusive.

Character performers and Entertainers

Performers

Character performers may vary from photographs shown on our website, social media pages, or any other media. We cannot guarantee that your party or event will be hosted by a particular entertainer.  We do always guarantee a high-quality performance.

Performer Safety

It is of the utmost importance to us that our performers are safe. We reserve the right for our performers to leave a party or event should they feel that their safety is in compromised in any way.

Consumables

If sweets are provided by our entertainers at an event or party, it is your responsibility as the customer/parent/guardian to inform us if you, your children, or party participants have any food allergies or dietary requirements. If you would prefer us not to bring sweets to your party for use as prizes, you must indicate so on our booking form.

Balloon modeling

If Balloon models are provided at an event or party, it is your responsibility, as the customer/parent/guardian to inform us if you, your children or party participants are allergic to latex or any other material associated with balloons. We advise that small children should never be left unsupervised with balloon models. Popped balloons are a choking hazard.

Safety and Equipment

Jollypop entertainers will always instruct responsible behaviour, and the safe use of equipment. However:

  1. It is your responsibility, as the customer/parent/guardian to ensure that participants do not touch any of our sound, light or effects equipment. Electrical equipment can be dangerous, and is not to be touched by children.

  2. Occasionally our entertainers may use equipment such as glitter, sand, synthetic snow, bubble liquid, and glue. It is your responsibility as the customer/parent/guardian to ensure that party participants do not consume any of this equipment.

  3. Jollypop Entertainment do not accept responsibility for any injuries occurred when party participants or their families do not follow the safety instructions verbally given by our entertainers. This includes accidents caused by the misuse of any of our equipment. Including, but not exclusive to:  the misuse of parachutes, balls and skipping ropes.

  4. Should our equipment become damaged following unacceptable, destructive behavior from any party participant, our customer may be required to cover the financial cost of repair or replacement.

Events

Rehearsals and Children

Jollypop Entertainment are committed to character integrity and to maintaining the magic of our characters  for children. In order to preserve this magic, our character performers will not rehearse for any event with children present.

Rehearsal Fees

If you require our performers to attend rehearsals for your events, it is your responsibility to let us know this at the time of booking. The charge for our rehearsal time will be added to your invoice.

Your personal information

Jollypop Entertainment is committed to keeping your data secure.

When you make your booking with Jollypop Entertainment we will record your name, email address, phone number and address. Your information will be protected and shared only with the company directors and the performer(s) attending your party.

Entire agreement and applicable law

This Agreement sets out all terms between Jollypop Entertainment and clients

This contract shall be governed in accordance with the laws of England and English courts shall have jurisdiction in relation to the agreement.

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